Royal Palm Hotel

I recently stayed at the Royal Palm Hotel in Umhlanga, Durban, and overall, my experience was positive. The room was spacious, neat, and well-equipped with a kitchenette that included plates, cutlery, a working microwave, and fridge. The two bedrooms were adequate for our needs, and the location was excellent, being directly opposite Gateway Mall, which made shopping and dining very convenient. The staff were friendly, and the service was excellent. I particularly enjoyed the breakfast, with the omelette being a highlight.

Location, huge rooms , great service from the front desk , really enjoyed our stay at the hotel for two nights

We were told we had to wait for housekeeping to come in at 7h00 for towels. I was needing to leave at 6h30. We were the second person at breakfast , waited for eggs over 20 minutes which still had not come. My hubby had to leave due to his flight. Really need better service there. No apology, went to check but no real help from the kitchen staff except for them coming to take the plates away before time. I did tell the nice gentleman at the entrance of the restaurant who seemed very apologetic that I would complain. Next time a little consideration. Better time management with food prepared and delivery as eggs don't take over half an hour to fry.

Room & Location

The room was big and spacious