Royal Palm Hotel
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I recently stayed at the Royal Palm Hotel in Umhlanga, Durban, and overall, my experience was positive. The room was spacious, neat, and well-equipped with a kitchenette that included plates, cutlery, a working microwave, and fridge. The two bedrooms were adequate for our needs, and the location was excellent, being directly opposite Gateway Mall, which made shopping and dining very convenient. The staff were friendly, and the service was excellent. I particularly enjoyed the breakfast, with the omelette being a highlight.
Vimal
ธันวาคม 2567
Clean. Spacious rooms. Aesthetically pleasing. Close by for shopping, food and entertainment. Friendly staff. Quiet and private. Room was situated near the lift. Wheelchair friendly.
Farah
ธันวาคม 2567
What an exceptional experience we had. Friendly and welcoming staff, from the security personnel you feel warmth all the way to reception and restaurant staff. Even if you meet fhe staff in the corridor they ask you how you feel today, that was very good. The food exceptional, we really enjoyed the meals. The most comfortable bed that was a struggle to even leave it. Housekeeping took care of us very well. Saturday we were lazy to get up because of the bed so we asked we skip the cleaning and they took it well. We are definitely coming back, soon. Thank you.
Makhanya
มีนาคม 2568
We were told we had to wait for housekeeping to come in at 7h00 for towels. I was needing to leave at 6h30. We were the second person at breakfast , waited for eggs over 20 minutes which still had not come. My hubby had to leave due to his flight. Really need better service there. No apology, went to check but no real help from the kitchen staff except for them coming to take the plates away before time. I did tell the nice gentleman at the entrance of the restaurant who seemed very apologetic that I would complain. Next time a little consideration. Better time management with food prepared and delivery as eggs don't take over half an hour to fry.
Venessa
มีนาคม 2568
Room & Location
Bilkish
ตุลาคม 2567
The room was big and spacious
Samantha
กันยายน 2567
It was absolutely beautiful, the penthouse was spacious, extremely clean, and just perfect for the amount of people we had… we couldn’t have asked for a better apartment, walking in, this place exceeded our expectation… the reception staff were amazing and soo welcoming…
Jesme
พฤศจิกายน 2567
The staff at reception was very friendly and helpful. The chef was also kind she made something for my son that was not on the breakfast menu because we are Hindu and don't eat beef and pork otherwise it was ok but could have been better.
Sharon
พฤศจิกายน 2567
The Royal Palm has an amazing homely atmosphere to it and makes you feel relaxed and comfortable during your stay. The decor is completely unique and has an influence on the comfortable stay. The staff are always friendly and more than willing to assist with just about anything. The buffet breakfast is totally amazing, and you'll never get enough of or bored of the different varieties offered. The Royal Palm is honestly underrated and should be given a 5 star rating. If you are coming to Umhlanga, then I would highly recommend the Royal Palm to you and your family..
Victor
พฤศจิกายน 2567
I had a pleasant stay at this hotel, the rooms were very clean and smelling very nice. I felt like a queen, the breakfast, Woow my kids couldn’t wait for breakfast every morning, I stayed for 4 days and we still didn’t want to leave on the last day. Oh I forgot to mention that you walk to the mall, Gateway mall and everything is just outside the hotel, restaurants, decent clubs, kids activities. This is definitely my home when I visit Durban again. The staff were very professional and welcoming, there’s a particular lady, I just couldn’t get her name but wow, that lady is so patient, professional and she really impressed me, she went extra mile in making my stay so beautiful and comfortable. I had an issue with my laundry and housekeeping but she made sure she handled it so well. I really appreciate that❤️she deserves her flowers.
Tsholofelo
ตุลาคม 2567
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